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 Help & FAQ's 
 

Frequently Asked Questions?

 

What happens if I'm the winning bidder?

  • You will receive an Auction Pending Notification via email
  • Once approved a deposit of 50.00 and the variable admin fee will be charged to your debit/credit card.
  • Once payment have been taken you will receive a Winning Email Notification, which will state the amount outstanding and the details of the seller.
  • You have 5 days to make full payment & arrange collection or delivery.

    I have won a item & found it's not as described?

  • You must make storage agent aware of any issues at point of collection or at point of delivery while item is still on the delivery truck.
  • If you send your own driver it is his responsibility to check the vehicle over for you.

    I've logged in and my account is disabled?


  • You haven't supplied MotorJunction with Photo Identification, Proof of address & Registration form.
  • Your registered credit or debit card has expiried or been cancelled.
  • You have outstanding items the haven't been paid for.
  • Your contact details are no longer correct.

    Can I auction a vehicle with you ?


  • Yes please contact our office for more details.

    I would like extra details on one of your auctions ?


  • Please call relevant storage agent via storage location link.

    I would like to change my address?

  • Simply send us a copy of a utility bill in your new address, with a covering letter stating you current username, address & a contact number

    I would like change my email address?


  • Send us an email from your new address, stating you old email address, username, home address & contact number.

    What are your fees?

  • See website fees

    Why do I need to register a debit/credit card?

  • See card information

    I'm having problem not on above list?

  • Please call our help line operates 10:00 till 21:30 on auction nights.
  • CALL 0121 568 8562

 


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